I am sending in my laptop for RMA. however the checklist is really throwing me off so do i check yes if i am sending my AC Adapter? or is that. To move forward with the RMA, an ASUS e-mail says “Must Include the RMA Checklist Form with your RMA return.” but fails to attach such a. Upload a PDF or design from scratch flyers, magazines, books and more. Author: ydavidson, Catalog: Asus RMA CheckList, Published: Oct

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ASUS provides free shipping for our customers. Our technicians will need this for testing purposes. You may only request for one ASUS product at a time.

If we were to have declined to model change we are unsure how long it would have taken to get the Radeon RX fixed or replaced. What Notebook Should I Buy? Log in or Sign up. Instead, you will have to drop your notebook off at their repair center. Please allow up to 48 hours for it to be sent out. Repairs have constantly came back with new problems. If you are not the intended recipient or receive it accidentally, please immediately notify the sender by e-mail and delete the message and any attachments from your computer system, and destroy all hard copies.

This was not the case with our product due to the shortage.

Here we had a legit video card that died a natural death! How to Find Model Name? Please be sure to read the documents thoroughly for important information prior to returning your ASUS product to our repair center.


Asus RMA and Warranty Guide

HujinnDec 30, at 8: Do not complete this form for these types of requests. Discussion in ‘ Asus ‘ started by DavidMay 31, If you have any further questions, comments, or concerns please do not hesitate to let us know. This email and any attachments to it contain confidential information and are intended solely for the use of the individual to whom it is addressed. Thank you for choosing ASUS! If you still have not received the RMA instructions,or if you believe there is a mistake,please visit http: Please note that it is your responsibility to ship the notebook to us in good condition.

UK – Horrible, Asus contracts 3rd party repair companies who does not seem to care. You will receive a FedEx shipping label by email. However, not everything can always go smoothly. You will need to provide your credit card information to Asus in order to proceed with the repair.

Important Information

Please make sure that the RMA number is written on the outer portion of the box, otherwise the package will not be accepted and returned back to you. We also put the RMA number on the shipping label an on the shipping box with a permanent pen. Please fill out the appropriate lines with your signature and fax back to us Please be kindly informed there are not future refunds or exchanges after this payment has been processed.

To top it off the e-mail is also full of character encoding issues that should be corrected.


Luxembourg – Horrible, according to forum member Wishmaker. Yes, my password is: ThaladarDec 26, at 3: You most likely won’t be needing your AC adapter and battery, so you might as well mail it to Asus chwcklist with your notebook checllist in case Asus finds something wrong with those accessories. RMA turnaround times were in the time frame of days. Turnaround time was as promised for notebooks while the other repair company servicing EeePCs seem to have under-qualified technicians servicing the Asus netbooks.

Different ASUS product lines return may have a different repair center location. Please Select Postal Code.

RMA Submittal Form (USA or Canada Customers ONLY)

The replacement card arrived without the retail packaging, but ASUS did include the accessory bundle. Many thanks for comments.

Please back up all data from your hard drive. Please only click the submit button once. Possible reasons for not receiving an Instant RMA and will receive a case only: If your product checklisr outside the manufacturer warranty term, you may still complete the web form, but you must upload a copy of your proof of purchase for warranty validation and you will receive a Case. Accessory Please Select Accessory. Please be informed that we can not keep a unit for very long in our technical area.