The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Front Cover. Frederick F. Reichheld. Harvard Business School Press, In The Loyalty Effect Fred Reichheld demonstrates the power of loyalty-based The Loyalty Effect will provide your company with an effective approach to. Fred Reichheld’s national bestseller The Loyalty Effect shows why companies that Fred Reichheld is a Director Emeritus of Bain & Company and a Bain Fellow.

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In this book you find practical examples of how to do this and you see the enormous benefit it is to have loyal employees. See all 42 reviews.

The best, most profitable employers are those that inspire loyalty among three constituencies: This book went into that and much more. Top Reviews Most recent Top Reviews.

Review of “The Loyalty Effect” (by Frederick Reichheld)

I read this book because in my job, I deal with customer loyalty. To ask other readers questions about The Loyalty Effectplease sign up.

The business world seems to have given up on loyalty: CookeKevin Morgan No preview available – Pages with related products. Want to Read saving….


Review of “The Loyalty Effect” (by Frederick Reichheld) | PR Loyalty Solutions

With that said, the section on compensation plans and Chick-Fil-A is worth buying the book in and of itself. Paperbackpages. Other editions – View all The Loyalty Effect: This is not a quick read per se, but it is well worth the time you invest.

This work forms the conceptual foundation for the practice, which helps clients achieve superior results through improvements in customer, employee, and investor selection and retention. Set up a giveaway. The author then showed how this was possible by the numbers.

How do you value a firm? This entry was posted in 1.

Loyalty is by fredercik means dead. In addition, loyalty generates a spiritual energy that powers the value egfect process that is at the heart of sustained business success. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business. We are Canada’s reward program experts.

The book took a few Customers who viewed this item also viewed. A significant quote from the book: ReichheldThomas Teal.

Read more Read less. The cost of loyalty – or more accurately, the cost of defection is the key theme of this book. Open Preview See a Problem?

The Loyalty Effect (book) – Wikipedia

He is also the author of Loyalty Rules!. In short, businesses today are facing increasing problems maintaining customer and stakeholder loyalty; consequently, rather than loyalty being less important today than in the past, it is more critical and therefore requires greater business attention than ever.


Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. Artistry, Choice, and Leadership Lee G. Efdect library Help Advanced Book Search.

If you’re interested in general business information this is a book for you.

A good read for an important perspective on selection, retention and loyalty across stakeholders. My role models in business were all either short term oriented or felt that the firm drove them to short term, quarterly results. It’s written for large companies, but many of the lessons are applicable to small and mid-size companies too.

But how do you achieve it? Notify me of follow-up comments by email. Account Options Sign in. The New Deal at Work: Firms, Regions, and Innovation Philip N.